Get in Touch With Our Team
Thank you for visiting. Whether you have spotted something that needs correcting, have a question about a page, or simply want to share your thoughts, we are glad to hear from you. Every message is read by a real person, and we do our best to reply to everyone who writes in.
The Best Way to Reach Us
The quickest and most reliable way to contact us is by email. Please write to [email protected] and a member of our team will pick up your message. We do not currently offer telephone support or live chat, as email lets us look into each question properly and give you a considered answer rather than a rushed one.
Helping Us Help You
A little detail goes a long way. To make sure we can respond fully the first time, it helps if your message includes:
- A short subject line that sums up your query, such as "Correction request" or "General question"
- The address of the page you are writing about, if it relates to something specific
- A clear description of what you noticed or what you would like to know
- Any dates or details that might help us understand the situation
There is no need for formal language. Plain, everyday wording is perfect.
When to Expect a Reply
We aim to respond to most messages within two working days. During busy periods or bank holidays, it may take a little longer, but we will not forget about you. If your message is about an error in our content, we treat it as a priority, because accuracy matters to us and to our readers.
What We Can and Cannot Do
We are happy to answer questions about the information on our pages, look into suggested corrections, and listen to general feedback. Please note that we are not able to resolve personal account matters with outside services or give individual financial or legal advice. In those cases, we will do our best to point you in a sensible direction.
Your Information Is Safe
When you write to us, we only use your details to reply to your message. We never sell your information or add you to mailing lists without asking. You can read more about how we handle personal data in our Privacy Policy. For details on how our website may be used, please see our Terms of Use.
We Value Your Feedback
Many of the improvements on this site started with a reader taking a moment to drop us a line. If something is unclear, out of date, or could simply be better, please let us know. We appreciate every message and look forward to hearing from you.